Founded in 2001, Health Advocate Solutions, Inc. operates in the healthcare sector, helping individuals and families navigate the complexities of the healthcare system. The company's core mission involves assisting people with finding doctors, understanding medical bills, and making sense of insurance coverage. Its client base spans over 12,500 companies.
The company's services are delivered through a combination of dedicated human advocates - professionals including nurses and counselors - and technology. These advocates provide personalised support for specific healthcare navigation challenges. Behind the scenes, a data analytics and AI platform works to identify potential issues early and connect users with appropriate care.
Health Advocate Solutions describes itself as a fully independent organisation, positioning its advocates as being on the client's side throughout the healthcare process. Technical work at the company involves data analytics and AI development to support its advocacy platform.